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It is important to set your primary number as this is the emergency contact number for your business, this number is only displayed to emergency services when calling 000.
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Setting number route
Once you have numbers allocated to your account it is now time to set your number route or flow. This can be done by . You will need to decide if you wish to have a call route that is constantly on if your business requires 24/7 response or if you would like to implement a Time condition rule that will turn your phones off and on between the hours of operation for your business.
For a setup that does not require a time conditions please follow the below steps
Basic Setup
1- clicking on the number itself and clicking the click EDIT button next to Call Routing. Here you have 2 options. Ring an extension directly or Follow a multi-step.
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2 - Selection the option you wish to choose
Option 1. is simply when a simply setup if you are applying a number as a direct line to a user/extensions. If someone calls your number a it will go to the single extension is called followed folllowed by your voicemail if you do not answer the call.
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you have an Interactive voice response you wish to have on 24/7
Option 2. Is a more complex route where you can add multiple steps of the following flow. Extension > Call Group > Conference Room > Announcement > Voicemail or Divert
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example: to play an announcement first then go to a extension group to ring all extensions and if no one answers go to voicemail all call another call group/queue
If you are unsure on what setup suits you contact our support team via phone so that we can help you further.
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Time Condition
What this will do is turn on your phone system between the times you set it too. IE Office hours of operation
If you wish to setup a time condition for your business. please follow the below steps.
1- clicking on the menu numbers and click EDIT button. The click toggle button Time Conditions off to ON
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2 - Once enabled it will take you to a new page for Time conditions.
Select State
Select which mode
Simple Mode: will allow you to setup only one call route for the entire list of days you have selected.
Advance Mode: will allow you to setup each day individually. this is for those days which require different call routes during the week.
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to add additional days click on add another condition
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3 - Next you will need to setup the call route.
Basic - standalone destination (used for direct contact to an extension or used for Interactive Voice Response - IVRs)
Advance Route - used for a series of destinations that it requires to perform. example below shows the setup to go to a welcome announcement then to a call group.
4 - You will also need to set the timeout which is what determines how long the call will ring for.
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5 - Press Next: Afterhours to save the settings, You will now be taken to a new page to setup what you would like the phone system to do if out of those set hours.
Example would be to set a afterhours message and point it either to a voicemail or you could put it to another extension if your business requires afterhours assistance.
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Example of afterhours Message “Thank you for calling BusinessName, We are currently closed. Please call back during our business hours between 9am to 5pm Monday to Friday or alternatively please leave your name and number and we will endeavor to return your call. Thank You.”
6 - Click Save to complete your setup.