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2 - Selection the option you wish to choose
Option 1. is a simply setup if you are applying a number as a direct line to a user/extensions. If someone calls your number it will go to the single extension folllowed by your voicemail if you do not answer the call.
or
you have an Interactive voice response you wish to have on 24/7
Option 2. Is a more complex route where you can add multiple steps of the following flow.
example: to play an announcement first then go to a extension group to ring all extensions and if no one answers go to voicemail all call another call group/queue
If you are unsure on what setup suits you contact our support team via phone so that we can help you further.
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Time Condition
Setting up a time condition for your phone system will mean that you are setting times for your phone system to be on and off. General rule of thumb is to setup the time condition in conjunction with your business hours of operation that is advertised on your business website.
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Advance Route - used for a series of destinations that it requires to perform. example below shows the setup to go to a welcome announcement then to a call group.
4 - You will also need to set the timeout which is what determines how long the call will ring for.
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5 - Press Next: Afterhours to save the settings, You will now be taken to a new page to setup what you would like the phone system to do if out of those set hours.
Example would be to set a afterhours message and point it either to a voicemail or you could put it to another extension if your business requires afterhours assistance.
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