How SETUP Windows PC app
1- Download and install the Windows app/softphone HERE
2 - Open your extensions page and find your SIP credentials for your extension (note only one extension per device, if your extension is already registered to another device you will need to create a new extension)
You can find your SIP credentials in the portal under Extensions > Manage Handset Type
3 - Open the app/softphone upon opening the app/softphone you will need to add your PIN, Press “Save” Application will load and your extension will be ready to use via our PC App
How to place Windows PC App on DND mode
1 - Open Application, at the bottom of the screen click on DND
2- Once clicked, your Extension status for that DEVICE only will be placed on DND.
if you have registered other devices such as Desk Phone and Mobile App these will still be available to take calls unless you also place them on DND