Setting you phone system up for the Christmas Break or a shutdown period with your time conditions and playing an announcement.
OPTION 1 - Amend Afterhours Only
If your business is completely shut down between the break, You can manually turn off the time conditions.
Sign into your portal, Click on Numbers > Select the Number you wish to edit
Click on the phone number that you want to apply the changes too, click Edi
If your business is completely shut down between the break, You can manually turn off the time conditions. EditClick "ON" Button to turn off the time conditions.
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Select the announcement you would like to play from the drop-down menu for that period.
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Click Save
OPTION 2 - Enter Multiple Days with different business hours.
If you have staff working through the Christmas break and require to amend the hours of operations for specific dates.
Sign into your portal, Click on Numbers > Select the Number you wish to edit
Click on the phone number that you want to apply the changes too, click Edit > Edit Time Conditions
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To auto create upcoming public holidays within our system, click on “Public Holidays” to see the options. you can select “Auto create upcoming public holidays” so that our system does the leg work for you depending on the state you have selected
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When you enter your own this will cover your business shutdown period for those days in between the public holidays.
Example:
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To view those days visit https://publicholidays.com.au/ to help plan out your shutdown period.
Once you have done so, your afterhours announcement will play on those days which you have set.
If you wish to update your afterhours announcement follow the below instructions
Go to Tools/Setup > “Announcement”
Upload or create your own. for more information visit Announcement
Go to “Numbers” page.
Select the desired number you want to apply your announcement to.
5. Go to “Otherwise, follow this default route:”
Select route type “Announcement” if not already set and select your newly uploaded/created announcement.
If you wish to have customers leave you a voicemail, set step 2 as voicemail and point this to an extension that you would like for them to go to. example would be setting this to your Front desk or receptionist extension. for more information about setting up a voicemail. go to Extension and Users page
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Click Next After Hours
Click “Save” top right of the page to apply your changes.
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