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Transfer call
When transferring a call on our app, Icon below will appear. once you have connected the call you are able to transfer to another extension or number.
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Window will appear as below with extensions that you are able to transfer too as well as allowing you to type in a number to transfer the call too.
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Warm Transfer
You are able to warm transfer both from Answering a call or dialing a call then completing the warm transfer. to be able to manage multiple calls please see PC App Setup
Dail/Answer Call - to place call on hold press the pause button.
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2. Dail the number or extension you wish to warm transfer the call to, press “Call”
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3. Once call has connected, to complete the warm transfer click on “Transfer” > “Attended Transfer” and select the other number that appears in the list. This will then merge both calls together and end your call.
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