Add Extensions / Users

Owned by Eric Chavez
Aug 16, 2023
2 min read

Each user can utilise 1 extension with 3 devices each.

To add an extension/user simply navigate to the EXTENSIONS/USERS page and click ADD EXTENSION/USER here you will be able to create your extension/user. All new accounts will be given 3 users to start with depending on the plan you are on.

There are 3 types of extensions you can create

  1. Uniden Handset (easy setup plug and play)

  2. Mobile iOS/Andriod/PC App (easy setup scan QR code)

  3. Windows App (simply download the app and enter your PIN)

To setup an existing Users extension with device/s click on the ext you wish to edit and navigate to Mange Devices.

Adding Uniden handset

This is the easiest method you simply add the MAC address of your handset (found on the back of your handset) into the portal set the provision date to the future and factory reset the phone.

Adding mobile Extension

To add a mobile iOS or Andriod extension is simple, First, you need to download the app iOS HERE and Andriod HERE once you have installed the app it will ask you to scan a QR code you can find this code by clicking on your extension number under EXTENSIONS and then clicking Mobile Phone under Manage Handset Type. 

Adding softphone / 3rd party handset

To add your Windows softphone all you need is your PIN, you can find this information in the portal under EXTENSIONS > Manage Handset Type > PC Phone > Show PIN

Download the Softphone HERE and when asked simply add your PIN