Call Queues

A call queue allows you to have client or customers be placed on “hold” or put in a “queue” until they are served by the next available agent.

Enabling “Announce hold time” will tell customers who are on hold the number that they are in the queue.

Strategy will determine how the calls that come in are handled by the queue setup.

Ring All - Ring all available users until one answers
Least Recent – Ring the user which was least recently hung up by this queue
Fewest Calls - Ring the user with fewest completed calls from this queue
Random - Ring users in a random order
Round Robin with Memory - Remember where we left off and ring the user next in queue
Round Robin with Memory (Ordered) - Same as Round robin memory, except the queue order is respected