Numbers
- Lucky Clarke
- Eric Chavez
- Joel Clarke
Here you can find everything you need regarding your phones which you have on your account. This page will also show you a overview of how each phone number is setup.
Adding numbers
Adding a number/s is simple. Click on the botton “Add Numbers”
Choose what type of number you wish to add from the list as shown in the screenshot.
- A Single Number or Block purchase
- 1300 numbers, 1800 numbers
- Mobile numbers.
If you have unused free numbers on your account, the system will not charge your account.
Select the nearest area, this will then populate a list of numbers which are available.
Once the number has been purchased/Added you will be able to see it on your account instantly and will be able to start setting up its call route.
Porting numbers
Porting your existing number is a simple process made easy for you.
click on the “port number” button on the Numbers page and fill out the form, you will need the latest copy of your phone bill from your existing carrier
NOTE: the bill needs to display your account number and service number you wish to port if your bill does not have this information you will need to provide a screenshot showing you are the owner of the number you wish to port.
ETA on port request can vary between 4-7 business days to 2-3 weeks depending on the port request itself.
Our Support team will handle everything once a port request has been submitted from start to finish.
FAQ - Can I use my account whilst my number is being ported? Yes, not to worry as we supply your account with a generated number which allows you to divert your current number to our system. This is so that you are up and running without any downtime to your business.
FAQ - Can I use my current number as my caller ID? Yes, Once a port request has been submitted this will also allow us to provide a Caller ID on your account. This means that you can call out from our system and it will appear as if you are calling from the number that is to be ported over.
Set primary number
It is important to set your primary number as this is the emergency contact number for your business, this number is only displayed to emergency services when calling 000.
Setting number route
Once you have numbers allocated to your account it is now time to set your number route or flow. You will need to decide if you wish to have a call route setup for 24/7 response or if you would like to implement a time condition rule that will turn your phones to turn off and on between the hours of operation for your business.
For a setup that does not require a time conditions please follow the below steps
Basic Setup
All new customers will have our phone system default setup to help you get your system up and running. This setup is a basic setup that will available 24/7
If you wish to amend the default setup please follow the below steps.
1- clicking on the number and click EDIT button next to Call Routing. Here you have 2 options. Ring an extension directly or Follow a multi-step.
2 - Selection the option you wish to choose
Option 1. is a simply setup if you are applying a number as a direct line to a user/extensions. If someone calls your number it will go to the single extension folllowed by your voicemail if you do not answer the call.
or
you have an Interactive voice response you wish to have on 24/7
Option 2. Is a more complex route where you can add multiple steps of the following flow.
example: to play an announcement first then go to a extension group to ring all extensions and if no one answers go to voicemail all call another call group/queue
If you are unsure on what setup suits you contact our support team via phone so that we can help you further.
Time Condition
Setting up a time condition for your phone system will mean that you are setting times for your phone system to be on and off. General rule of thumb is to setup the time condition in conjunction with your business hours of operation that is advertised on your business website.
If you wish to setup a time condition for your business. please follow the below steps.
1- clicking on the menu numbers and click EDIT button. The click toggle button Time Conditions off to ON
2 - Once enabled it will take you to a new page for Time conditions.
Select State
Select which mode
Simple Mode: will allow you to setup only one call route for the entire list of days you have selected.
Advance Mode: will allow you to setup each day individually. this is for those days which require different call routes during the week.
to add additional days click on add another condition
3 - Next you will need to setup the call route.
Basic - standalone destination (used for direct contact to an extension or used for Interactive Voice Response - IVRs)
Advance Route - used for a series of destinations that it requires to perform. example below shows the setup to go to a welcome announcement then to a call group.
4 - You will also need to set the timeout which is what determines how long the call will ring for.
5 - Press Next: Afterhours to save the settings, You will now be taken to a new page to setup what you would like the phone system to do if out of those set hours.
Example would be to set a afterhours message and point it either to a voicemail or you could put it to another extension if your business requires afterhours assistance.
Example of afterhours Message “Thank you for calling BusinessName, We are currently closed. Please call back during our business hours between 9am to 5pm Monday to Friday or alternatively please leave your name and number and we will endeavor to return your call. Thank You.”
6 - Click Save to complete your setup.